FAQs

Frequently Asked Questions

What payment options do you offer?

We accept the following payment methods:
Visa, Mastercard, American Express, Afterpay, and PayPal.

How long will delivery take?

We aim to dispatch all orders within 1–2 business days. Delivery timeframes vary depending on your location:

New Zealand

North Island: 1–2 business days
South Island: 2–4 business days
Rural areas: 3–7 business days

Australia

5–10 business days

UK & Europe, Asia, South Pacific, South America

6–14 business days

Please note: Courier delays can occasionally occur due to external factors beyond our control.

What is your returns policy?

We carefully pack and check all products before shipping. If you receive a faulty or incorrect item, please contact us via our contact page. We’re happy to offer a refund or exchange in these cases.

Please note: We do not accept returns or offer refunds for change of mind.

To be eligible for a return:

You must provide proof of purchase
The item must be returned within 14 days of purchase
The product must be unused, in original condition, with original packaging and tags

Once your parcel is dispatched, BO & KO is not responsible for any lost or damaged items during delivery. Claims will need to be made directly with the courier.

What countries do you deliver to?

We currently ship to:
New Zealand, Australia, UK & Europe, South Pacific, Asia, South America.

This includes countries such as:
United Kingdom, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Monaco, Luxembourg, Lituania, Liechtenstein, Jersey, Italy, Isle of Man, Ireland, Iceland, Hungary, Guernsey, Greece, Germany, France, Finland, Denmark, Canada, Belgium, Austria, Andorra, Cook Islands, Fiji, French Polynesia, New Caledonia, Niue, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Hong Kong SAR, Japan, Malaysia, Qatar, Singapore, South Korea, Taiwan, United Arab Emirates, South America, Chile, Brazil, Argentina.

*We do not ship to North America e.g USA & Canada*

How much does shipping cost?

New Zealand

North Island: $10.00
South Island: $12.00
Rural delivery: $15.00

Australia

Flat rate: $22.95

UK & Europe

Flat rate: $57.95

Asia, South Pacific

Flat rate: $54.95

South America

Flat rate: $57.95

Do you deliver to PO Boxes?

Unfortunately, we’re unable to ship to PO Boxes at this time.