FAQs

WHAT ARE THE PAYMENT OPTIONS?

Visa, Mastercard, Amex, Afterpay

 

HOW LONG WILL DELIVERY TAKE?

We ensure your orders are dispatched within 1-2 days. Standard shipping is 2-4 working days for New Zealand and 7-10 working days for Australia. 

 

WHAT IS YOUR RETURN POLICY?

We pack all products individually and ensure they are checked over before shipping. In the event you receive a faulty product or you have been shipped the wrong product please make contact with us via our contact page. For this we are able to offer a refund or an exchange. 

Products are not able to be returned or refunded due to change of mind. 

Returns of faulty goods must be returned to BO & KO within 14 days.

Make sure:

  • You have proof of purchase

  • The product was purchased in the last 14 days

  • The product is in original condition, with original packaging and labels

  • The product has not been used

 *Please note, once your package is dispatched BO & KO is not liable for any damage or missing parcels that occur during transit and delivery. A direct claim will need to be made with the courier company involved. 

 

WHAT COUNTRIES DO YOU DELIVER TO?

New Zealand and Australia.

 

HOW MUCH IS DELIVERY?

Flat rate of NZ $10.00
Playmats/Bulk items $12.00

DO YOU DELIVER TO PO BOXES?

Sorry we cannot currently deliver to a PO Box