FAQs
WHAT ARE THE PAYMENT OPTIONS?
Visa, Mastercard, Amex, Afterpay, Paypal
HOW LONG WILL DELIVERY TAKE?
We ensure your orders are dispatched within 1-2 working days. Standard shipping is 1-3 working days for North Island New Zealand and 2-5 working days for South Island New Zealand. Australia shipping is 7-15 working days. Couriers may experience delays that result in your parcel arriving outside of these indicated timeframes. Unfortunately this is out of our control.
**Please note, we are on Christmas break. orders placed between 20th December 24 and 5th Jan 2025 will be dispatch on the 6th of January 2025**
WHAT IS YOUR RETURN POLICY?
We pack all products individually and ensure they are checked over before shipping. In the event you receive a faulty product or you have been shipped the wrong product please make contact with us via our contact page. For this we are able to offer a refund or an exchange.
Products are not able to be returned or refunded due to change of mind.
Returns of faulty goods must be returned to BO & KO within 14 days.
Make sure:
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You have proof of purchase
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The product was purchased in the last 14 days
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The product is in original condition, with original packaging and labels
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The product has not been used
*Please note, once your package is dispatched BO & KO is not liable for any damage or missing parcels that occur during transit and delivery. A direct claim will need to be made with the courier company involved.
WHAT COUNTRIES DO YOU DELIVER TO?
New Zealand and Australia.
HOW MUCH IS DELIVERY?
Aotearoa
North Island $10.00
North Island Rural $15.00
Playmats / Bulk items $12.00
South Island $12.00
South Island Rural $15.00
Australia
All regions of Australia $22.95
DO YOU DELIVER TO PO BOXES?
Sorry we cannot currently deliver to a PO Box