Terms & Conditions

General Conditions

By using our Service, you agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of it or access it without our express written permission. The headings used in this agreement are for convenience only and won’t limit or affect these Terms in any way.

Products or Services

We want to inform you that there are limited quantities of our products and services, and they can only be returned or exchanged in accordance with our Return Policy. We have done our best to show the colours and images of our products accurately in the store, but please keep in mind that your computer monitor may not display them correctly. Our product descriptions and prices may change without notice, at our discretion. Additionally, we reserve the right to discontinue any product at any time.

Accuracy of Billing and Account Information

We have the right to decline any order you place with us. We may limit or cancel the quantity of items purchased per person, household, or order. This may include orders from the same customer account, or credit card, with the same billing or shipping address. If we make any changes or cancel your order, we will try to contact you using the billing address/phone number you provided when the order was made. We also have the right to cancel orders that may seem to be made by dealers, resellers, or distributors. You must ensure that your purchase and account information is accurate and up to date, including your credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more information, please review our Returns Policy.

User Comments, Feedback, and Other Submissions

Please refrain from posting any content that is defamatory, pornographic, obscene, or otherwise objectionable. Additionally, please ensure that your comments do not violate the intellectual property rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Thank you for your cooperation in maintaining a respectful and lawful online community.

Errors, Inaccuracies, and Omissions

At times, there may be mistakes or incomplete information about product descriptions, pricing, shipping charges, transit times, and availability on our website or in our Service. We have the right to correct these errors, inaccuracies, or omissions, and to modify or cancel orders if needed. We are not obligated to update or clarify this information, including pricing, except as required by law. Please note that the update or refresh date mentioned on our website does not necessarily mean all information has been modified or updated.

Prohibited Uses

In addition to other prohibitions, as set forth in terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose.
(b) to solicit others to perform or participate in any unlawful acts.
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
(f) to submit false or misleading information.
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
(h) to collect or track the personal information of others.
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape.
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We cannot guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. Nor can we guarantee that the results obtained from the use of the service will be accurate or reliable. We may remove the service for indefinite periods or cancel it at any time without notice to you. While we strive to provide a helpful service, your use of it is at your own risk. The service and all products and services provided through it are provided ‘as is’ and ‘as available’, without any express or implied representations, warranties, or conditions of any kind, including merchantability, fitness for a particular purpose, title, and non-infringement. We are not liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of the service or any products procured using the service. This includes any errors or omissions in the content or any loss or damage incurred as a result of the use of the service. Our liability is limited to the maximum extent permitted by law.

Returns Policy

At BO & KO Baby, we take great care in individually packing and thoroughly checking all products before shipping. However, if you receive a faulty product or the wrong item, please contact us via our contact page. In such cases, we offer a refund or exchange.

Please Note:

• We do not accept returns or offer refunds for change of mind.
• Faulty goods must be returned to BO & KO Baby within 14 days of purchase.

To be eligible for a return:

1. You must provide proof of purchase.
2. The product must have been purchased within the last 14 days.
3. The product must be in its original condition, with original packaging and labels.
4. The product must not have been used.

Important:

• Please check your parcel for any damage before signing for it, as no claims for damage can be made after signing.
• All parcels are shipped with "Authority to Leave" instructions. BO & KO Baby is not liable for any missing or stolen parcels once delivered; it is at the receiver's risk.

Products Out of Stock and Backorders

We try our best to keep our stock levels accurate at all times, but there may be occasions when something is out of stock. If this ever happens, we will contact you as soon as we can, we will advise the lead time for new stock to arrive if you wish to wait, or you can change your order to something else so we can dispatch your order immediately. If neither is possible, we will provide you either a store credit for the value of the purchase or a full refund.

Indemnification

By accepting these Terms of Service, you promise to protect and defend BO & KO Baby, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims made by third parties. This includes claims arising from your violation of these Terms of Service or any related documents, as well as any violations of the law or the rights of others. You will be responsible for any reasonable attorneys’ fees incurred as a result of such claims.

Severability

If any part of these Terms of Service is found to be illegal, invalid, or unenforceable, it will still be upheld to the maximum extent allowed by law. The unenforceable portion will be removed from these Terms of Service, but this decision will not affect the validity or enforceability of any other remaining parts.

Governing Law

The laws of New Zealand will govern and interpret the Terms of Service as well as any additional agreements we provide for our Services.

Changes to Terms of Service

You can always find the latest version of our Terms of Service on this page. We may choose to modify or replace any part of these Terms of Service at any time, and we will post any updates or changes on our website. It is your responsibility to periodically check our website for any updates. If you continue to use our website or Service after we have posted changes to these Terms of Service, you are agreeing to the updated terms.